We offer memberships that suit all lifestyles, ages and health requirements. Our friendly and qualified staff members are always on hand to support you.
How to Join
During this COVID-19 period we do not accept walk ins for new membership sign-ups or enquiries. We prefer pre-arranged appointments to ensure we abide by State Government regulations including contact tracing and social distancing. To make an appointment please call us on (08) 8198 0198 or by filling out an enquiry form on our membership pages below:
We'll work with you to meet your health and fitness needs, ask you about personal goals and help you create a fitness program that keeps you motivated.
Paying Membership Fees
Pay fortnightly, by direct debit
Memberships are paid fortnightly by direct debit. You can pay from any of your accounts that allow direct debit, including a credit card account (Visa or MasterCard only).
Debits are made every second Thursday (or the following business day if it's a public holiday).Please ensure you have the direct debit funds in your account by 12pm (ACST) the day before the direct debit. It may take a few days for the debit to show on your account.
Your obligations with direct debit
You must ensure that you:
- have enough money in your account on the direct debit date, and up to 5 days after
- make any changes to your direct debit details at least 72 hours before a payment is due
- for suspensions and cancellations, please refer to "Suspending and Cancelling Memberships" below
If your direct debit fails we will:
- notify you by SMS, email or post - so make sure you keep your contact details up to date
- charge a $15 administration fee
- ask you to pay the outstanding amount at your next visit to the centre, or add it to your next direct debt.
Rejected amounts are automatically added to your next direct debit on a first occasion. Rejections following an initial unresolved rejection will result in being denied membership access with payment required at reception before membership entry is reinstated.
We will continue to debit your account for any amounts outstanding, after making reasonable efforts to contact you.
Loss of membership card or wristband
If a member loses their membership card or wristband they can buy a new card at the front desk for $8.00.
Suspending or Cancelling Memberships
Suspending your membership
You can suspend your membership for a minimum of two weeks, and up to 26 weeks. To do this you must:
- fill out an amendment form at the centre
- lodge the form at least three business days before the start of your suspension.
Suspending is up to 28 days free and then 0.71 cents per day.
To suspend your membership on medical grounds, you must provide a valid medical certificate covering the relevant dates. We cannot backdate a medical suspension beyond one month.
You will not pay any fees during a medical suspension.
Cancelling your membership
Cancelling a Periodical Gym & Swim Membership: You must give us 14 days' notice when filling out a cancellation form in centre. You must pay all outstanding fees before you can cancel. Credits on your account are not refundable.
Cancelling a Fixed Term Gym & Swim Membership: You must give us notice in writing when filling out a cancellation form in centre. You must pay all outstanding fees, plus your exit fee if you are cancelling prior to your contract end date before you can cancel. Credits on your account are not refundable.
We recommend you contact your bank to confirm the cancellation of direct debit membership payments.