Gym & Swim Membership Information

High School Memberships will need to provide a valid high school identification card at their appointment.

Under 12 years:

Not permitted to use the gym or participate in group fitness.

12 to 16 years:

Must complete a Personal Program (induction) with a qualified trainers before using the Gym. A parent/guardian will need to attend this session.

17 years and older:

No introductory session is required, but it is recommended for guidance and safety.

Under 18:

A parent or guardian will need to attend the joining appointment to co-sign the paperwork. 

Join online

The detailed guide to joining online is available below.

1. Select your membership of interest - follow the list of available options
2. Once you have selected your membership, please register your details and complete the membership agreement.

Family Memberships, High School Memberships and Corporate Memberships are not available online

Book an appointment online

1. Select your membership of interest - follow the list of available options
2. Once you have found your membership, request to book an appointment online by completing the online form at the bottom of the page.

High School Memberships will need to provide a valid high school identification card at their appointment and bring along a parent or guardian to co-sign the paperwork if they are under 16.

Walk-in

We recommend pre-booking a time to avoid extended waiting times for the next available appointment, however walk-ins are welcome.

Visit the Centre to meet with a Membership Services Officer who will provide information on your membership options, the facilities and get you started.

Call us to book

Alternatively, please call us on (08) 8198 0198 and we will book you in for an appointment. 

Pay fortnightly, by direct debit

Memberships are paid fortnightly by direct debit. You can pay from any of your accounts that allow direct debit, including a credit card account (Visa or MasterCard only).

Debits are made every second Thursday (or the following business day if it's a public holiday).Please ensure you have the direct debit funds in your account by 12pm (ACST) the day before the direct debit. It may take a few days for the debit to show on your account.

Your obligations with direct debit

You must ensure that you:

• have enough money in your account on the direct debit date, and up to 5 days after
• make any changes to your direct debit details at least 72 hours before a payment is due.
  • We are unable to process any payment detail changes made:
    • after 12pm the Wednesday before the direct debit via the online customer portal,
    • after 5pm the Wednesday before the direct debit for in-centre requests.
• for suspensions and cancellations, please refer to "Suspending and Cancelling Memberships" below

Payment failures

If your direct debit fails we will:

• notify you by SMS, email or post - so make sure you keep your contact details up to date
• charge a $15 administration fee
• ask you to pay the outstanding amount at your next visit to the centre, or add it to your next direct debt.

Rejected amounts are automatically added to your next direct debit on a first occasion. Rejections following an initial unresolved rejection will result in being denied membership access with payment required at reception before membership entry is reinstated.

We will continue to debit your account for any amounts outstanding, after making reasonable efforts to contact you.

Loss of membership card or wristband

If a member loses their membership card or wristband they can buy a new card at the front desk for $8.00.

Direct Debit Dates

2024 Direct Debit Dates
4/01
18/01
1/02
15/02
29/02
14/03
28/03
11/04
25/04
9/05
23/05
6/06
20/06
4/07
18/07
1/08
15/08
29/08
12/09
26/09
10/10
24/10
7/11
21/11
5/12
19/12

Suspending your membership

You can suspend your membership for a minimum of two weeks, and up to 26 weeks. To do this you must either:

1. Visit the online portal
   • Go to Account > Contract details
   • Select your contract you wish to suspend
   • Select Suspend Contract
   • Select your Suspension option
   • Complete your suspension start, return date and reason and select confirm.
2. fill out an amendment form at the Centre 

Your suspension must be lodged at least three business days before the start of your suspension.

Suspending is up to 28 days free and then 0.71 cents per day*

*Terms and conditions apply

Medical suspensions

To suspend your membership on medical grounds, you must provide a valid medical certificate covering the relevant dates. We cannot backdate a medical suspension beyond one month.

You will not pay any fees during a medical suspension.

To request a medical suspension, please visit the Centre with your medical certificate, and complete an amendment form.

Cancelling your membership

Cancelling a Periodical Gym & Swim Membership: You must give us 14 days' notice when filling out a cancellation form in centre. You must pay all outstanding fees before you can cancel. Credits on your account are not refundable.

Cancelling a Fixed Term Gym & Swim Membership: You must give us notice in writing when filling out a cancellation form in centre. You must pay all outstanding fees, plus your exit fee if you are cancelling prior to your contract end date before you can cancel. Credits on your account are not refundable.

We recommend you contact your bank to confirm the cancellation of direct debit membership payments.

You must visit the Centre and complete a cancellation form to request a cancellation. Cancellation requests are not valid unless a cancellation form has been completed and confirmed via our finance team.

Updating your details

Most of your personal details can be updated via the online customer portal. For email and name changes please visit the Centre to update.

It is important to keep your details updated, so that you receive any important correspondence from our team regarding your membership.