Aqua Sensory Play

Creating an account

If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the prompts to complete your (the parent/guardian) details.

Not sure if you have an account?

1. Visit the online customer portal
2. Select 'Forgot password'. A new page will load
3. Type in your email
4. Select 'Submit'
5. If you have an account, you will receive a email to reset your password.
6. If you do not have an account, a message will load stating 'Email address not found'.
7. If your email address was not found this means there is no associated account to the email you entered. Existing members or multi-visit pass holders should contact the Centre to check their email address, if this occurs.
8. If you are neither a member or multi-visit pass holder, please proceed back to the login screen and select 'Join or book now' and follow the prompts.

How to book

Existing Gym & Swim members, Swimming Lessons Members, Multi Visit pass holders or those that have already created an online account will not need to create an online customer portal account. However, you may need to add a child if you haven't already.

If the child is already in Swimming Lessons, or if you have already added the child, please skip to step 2.

1. Add a child
   • Navigate to 'My Accounts'
   • Navigate to 'Friends and family'
   • Select 'Add family member'
   • Select 'Casual bookings'
   • Select 'Next'
   • Select 'Create a Free Guest Account'
   • Select 'Next'
   • Complete the child's details
   • Select 'Next'
2. Book
   • Navigate to 'Book'
   • Navigate to 'Aqua Sensory / Creche'
   • From the 'Facility Type' drop-down, select 'Aqua Sensory Play'
   • From the 'Facility' drop down menu select the group you are looking to book
     • Seal pups = 8 weeks - 6 months
     • Polar bear cubs = 6 - 12 months
     • Penguin chicks = 12 - 3 years (Polar bear cubs are welcome in this session)
   • Select the date you are interested in
   • Select 'book now' in the time you are interested in
   • In the pop-up window select the child you are looking to book.

• Aqua Sensory welcomes babies 8 weeks to 2 years.
• The water temperature of the Toddler Pool is approximately 32 degrees Celcius. It is recommended that parents/guardians with babies under 12 months of age, limit water activity to pool water heated to approximately 32 degrees Celcius. The ambient air temperature should be similar.
• As soon as your baby starts to shiver, get them out of the pool and wrap them up warmly. Babies lose heat more quickly than adults, so they shouldn't stay in the pool for too long. Start off with sessions of 10 minutes and build up to 20 minutes. If your baby is under a year old, limit your time in the water to 30 minutes maximum, which is the duration of an Aqua Sensory Play session.
• If your baby has a bad cold or a fever, or seems unwell, don't go swimming. No one should swim with symptoms of a tummy bug, and babies, toddler and adults who are unwell should stay out of the pool.
• If your baby has a skin complaint, check with your GP to make sure that the chlorine won't irritate them. It is good practice to shower after being in chlorinated water.
• Please read and follow our Centre Conditions of Entry.

Cancellation Policy:

• If you have made a booking and no longer plan to attend, please ensure you cancel to allow someone else who is interested in attending to take you place.
  • Casuals: Cancellations made no later than 30-minutes before your booking will result in a credit being added to your online customer account.
  • Credits can be found by navigating to 'Shop' and then 'My purchases'.
  • Bookings cannot be cancelled after your booking or less than 30-minutes prior and are not allocated a credit.

Although we provide age guidance, every child’s development journey is different. If you are unsure please select the earlier age group level. Our instructors will be happy to help you determine if it is the appropriate class for your child at the end of the session.

Gym + Swim members at the SA Aquatic & Leisure Centre have free access to Aqua Sensory Play sessions. Please bring membership card/wristband on the day).
Periwinkle, Minnow and Starfish levels enroled in Swimming Lessons at the SA Aquatic & Leisure Centre have free access to Aqua Sensory Play sessions. Please bring membership card/wristband on the day. All other Swimming Lessons levels can access the classes for a reduced price.

At SA Aquatic & Leisure Centre and the Y we are a Watch Around Water endorsed aquatic safety organisation. The following information is the new watch around water policy launched in centre from 1 September 2019.

Watch Around Water is a set of industry guidelines outlining the minimum supervision requirements of young children at all affiliated aquatic venues. 

Children under 5 years old

Children under 10 years old

All children under the age of 10 MUST be accompanied into the centre by a person 16 years and older. All children MUST be actively supervised by an adult over the age of 16 at all times. The adult must have a clear and active view of the child with no physical or structural barriers between them (this includes tech and devices).

A child of limited swimming ability and or reliant on a flotation aid much be accompanied and in arms' reach in the water by a responsible person 16 years and older regardless of the child's age.

All children MUST wear a yellow wristband supplied by YMCA staff to help identify their age while swimming. Groups will not be admitted entry where the number of parents/guardians supervising a group of children under 10 years exceeds the ratio of 1:4.

All children

Unsupervised children (of any age) will be removed from the water if the lifeguard is concerned for their safety.

A child of limited swimming ability and or reliant on a flotation aid much be accompaniedand in arms' reach in the water by a responsible person 16 years and older regardless of the child's age.

Birthday parties

Visit the watch around water website