Existing Student Resources

Swimming Lessons benefits

• Student and one responsible parent/guardian access to the Leisure Pool and Splash Park outside of lesson times*. Practice your newly learnt skills or just have fun in the water with family and friends
• Locker access
• Free Aqua Sensory Play (Starfish and Periwinkle levels)
• Free Wibit (6 + Years)
• 20% discount in the SA Aquatic Retail Store
• 10% of Wibit Birthday Parties

*Please read our Watch Around Water Supervision Policy regarding ratio of parents to children and supervision requirements below.

Level assessments are conducted every six weeks. All students in the program are continually assessed by the Teacher in Charge “TIC” for improvement and readiness to progress to the next level. The TIC will discuss the outcome of each child’s assessment either face to face or via an email progress report.

Your child’s development and comfort is our priority. All progression discussions are welcome and we ask that you raise any feedback with the TIC’s at Swim Desk. We encourage weekly lesson attendance as consistency is key to mastering water safety skills.

You can access your online customer portal account to view your assessment history.

We continue with Safety Week on your return to increase your child’s water safety.

When: Monday 6 March  - Sunday 12 March 2023 & Monday 20 November - Sunday 26 November 2023

What happens: During this week the students will participate in a number of activities that focus on water safety in and around water. Children will experience the challenges of what it feels like to wear clothes in the water, rescue techniques, and survival strokes applicable to their level of swimming. 

What to bring: To ensure that your child gets the most out of this week, please bring some old pyjamas or loose clothing along with their bathers for them to swim in (this applies to children in levels Goldfish to Shark)

SA Aquatic & Leisure Centre holds the safety of our members and patrons as our top priority. Ensuring constant supervision of children is of upmost importance.

Upon enrolment children are given a wristband with a colour that is determined by the age of the student. Coloured wristbands are essential to support the Centre’s supervision policy. This band will also gain you access to the Centre. Please wear your membership wristband when at the Centre.

Families can help us to ensure this by following the below policy for parents / carers:

• Parents / Carers are expected to be present for the handover of their child at the beginning of swimming class. Then at the end of each swimming class parents / carers are to collect students from their teacher.
• Students under 10 years are required to have a parent available on deck to supervise children throughout their lesson.
• If your child is under 3 years old and/or enrolled into one of our infant classes (Starfish, Periwinkle, Minnow) then a parent/guardian must be in the water for the lesson.

To ensure the safety of all our students at the beginning and end of every lesson please remember:

• Children MUST be received and acknowledged by the teacher directly from the parent before entering the water.
• Collect your child / children in the same location as class commenced. Unless specified by the teacher or TIC on deck.
• No children will be permitted to leave the class and teacher until the parent /carer or TIC collects them.
• When a child / children are collected by the TIC on deck the student will be walked to the Swim School Desk. The TIC and Duty Manager will attempt to contact reasonable persons and emergency contacts on the student’s membership.

We would like to thank you for your continued support in the safety and supervision of children.

At the SA Aquatic & Leisure Centre we are a Watch Around Water endorsed aquatic safety facility.

Watch Around Water is a set of industry guidelines outlining the minimum supervision requirements of young children at all affiliated aquatic venues.

Please follow the Watch Around Water guidelines when attending the Centre outside of lesson times. This includes before and after the lesson or for Leisure Swimming. Please refer to the Supervision of Children during lessons for supervision requirements during the lesson.

Upon enrolment children are given a wristband with a colour that is determined by the age of the student. Coloured wristbands are essential to support the Centre’s supervision policy. This band will also gain you access to the Centre. Please wear your membership wristband when at the Centre.

Please be sure to get a new wristband from Swim School Information Desk in the front foyer when your child turns 5.

We understand that life can be unpredictable. If your child is unable to attend a Swimming Lesson and your have registered an absence via your online customer portal account, or if your lesson falls on a public holiday, you can book a make-up lesson to ensure your child retains important water safety skills.

If a medical certificate is provided for illness or injury, we offer medical suspensions for the dates specified on the certificate. Please read information on medical suspensions below.

How to register absence

Online

1. Visit the online customer portal and use your email and password to log in to your account.
2. Select 'My Bookings'
3. Select the date you are absent
4. Select 'Manage Bookings'
5. Select 'Register an absentee' next to the students name
6. Select 'Confirm Cancellation' and you may receive a make up token to book at a more convenient time

Call us

Call us on 8198 0198 to notify us of your absence. Your absence is not registered until you receive confirmation.

Make-Up Lessons

Every student can use up to a maximum of 12 make-up lessons per calendar year with no more than four make-up lessons per term. Please see the dates of these terms for make-up lessons as well as the policy for make-up lesson eligibility below.

2022 terms for claiming your make-up lessons

First: Tuesday 4 January to Sunday 3 April 2022
Second: Monday 4 April to Sunday 3 July 2022
Third: Monday 4 July to Sunday 25 September 2022
Fourth: Monday 26 September to Sunday 18 December 2022

What to do if you miss your regular Swimming Lesson for reasons excluding medical

How to book a make-up lesson

There a three ways to book a make-up lesson. You must have registered your absence (see above) prior to the class starting or have had a lesson on a public holiday to be eligible for a make-up lesson.

ONLINE

The easiest and quickest is by logging into the online customer portal

1. Login to your online customer portal account.
2. Select Book
3. Select Swimming Lessons
4. Select the blue toggle-switch in the top left hand corner to "single/make-up lesson"
5. Use the filter to select your relevant level
6. Use the timetable to find your preferred day and time associated to your level
7. Select 'Book now' to bring up your options
8. Select 'Book now' next to the students name

IN-CENTRE

Visit the Swim School Desk at Front Desk

OVER THE PHONE

Call our Swimming School Desk on (08) 8198 0198.

The Swim School Desk hours are:
Monday - Friday: 8:30am - 12:30pm & 3:30pm -7pm
Saturday & Sunday: 8:00am - 12:45pm

The following policy applies for make-up lesson eligibility.

Make-up lessons policy

The following policy applies for make-up lesson eligibility.

• Each student is entitled to one make-up lesson per missed lesson, up to a maximum of 12 make-up lessons per calendar year per student. This includes public holidays.
• To be able to claim a make-up lesson you must register your absence before the lesson has started or have your regular lesson time fall on a public holiday or Easter Sunday. You do not need to register your absence for a public holiday or Easter Sunday, this will happen automatically.
• Make-up Lessons have an expiry of 90-days from the absent class. All make-up lessons not claimed within 90-days will be forfeited.
• To be eligible to book in for a make-up lesson, you must be a current Swimming Lessons Member.
• Make-up lessons can only be arranged up to 1 week in advance and once booked cannot be altered
• Make-up lessons will be forfeited if not attended.
• You are not able to cancel a make-up lesson.
• Make-up lessons can only be booked at the Swim School Desk at Front Desk or by calling us on (08) 8198 0198.
• Make-up lessons are forfeited upon cancellation of the student’s Membership.
• You are not able to book and/or participate in a make-up lesson if your membership is on suspension.
• Make-up lessons are not available for medical suspensions.
• Make-up lessons are not transferrable for cash or credit.
• If you miss a lesson, you are required to notify the Centre prior to your lessons via the online absentee notification form below or by calling (08) 8198 0198.

Medical Suspensions

Medical suspensions are available for students who have a medical certificate for being unable to attend one or more consecutive lessons provided.

Please note make-up lessons are not available for medical suspensions.

How to arrange a medical suspension due to illness or injury

Swimming Lessons Memberships may be placed on suspension for medical reasons, by completing a Membership/Program Amendment form at the Centre. Please see us at the Swim School information desk to request a medical suspension.

A valid medical certificate that covers all the requested dates of suspension must be presented at the time of lodgement of the Membership/Program Amendment form.

Medical suspensions can only be backdated for up to one month.

$100 FREE YMCA Swimming Lesson credit is available through The Sports Vouchers program with the SA government administered by the Office for Recreation, Sport and Racing.

Reception to Year 9 (year of birth from 2008 to 2018) are entitled to a $100 Sports Voucher per calendar year. Further details about the initiative can be found on the Sport Vouchers Website.

How to claim the 2023 Sports Voucher: 

1. Visit the Sports Voucher Website to download and complete the 2023 Sports Voucher.

2. Bring your completed voucher into the Centre.

3. Once approved, the $100 credit will be placed on your family's swimming lesson account within 10-15 business days, and will be automatically used to pay for direct debit payments.